We are here for you. Whether you want to talk to us in person, by phone or on Skype, you will find all our contact details below.

Freephone  0800 / 133 33 00

Monday to Friday from 8 a.m. to 6 p.m.
Saturday 9 a.m. to 12 noon

Fax number : (+49) 621 / 68 559 559

Getting in touch with our customer service office in Ludwigshafen:

Our Address:
BKK Pfalz
Lichtenbergerstrasse 16 
D-67059 Ludwigshafen

Office hours:
Monday to Friday from 8 a.m. to 5 p.m.
Or by appointment.

You can also contact us via Skype — either face to face with a webcam or just using the phone function. We are online from Monday to Friday during our office hours to take your calls and instant messages.


Directions (Google Maps)

By bus and rail