Our Highlights for you

Benefits and Services from A to Z

FAQ Gruppen

A

Acupuncture

Traditional Chinese medicine has proven to be very effective. We will pay for acupuncture treatment for chronic knee and back problems, if carried out by a panel doctor.

AktivPLUS Health and fitness holidays

Tailor-made health programmes in the most beautiful holiday regions of Germany. Annual entitlements of €150 — can also be used by family members on your policy.

At-home nursing

In addition to statutory basic nursing care, we will provide the necessary basic nursing care services and home help for a maximum of 26 weeks.

B

BabyCare

This is a proven screening programme to help prevent premature births. It was developed by doctors at the Charité hospital in Berlin and is recommended by the German Professional Association of Gynecologists.

C

Care in the later Years

Help, services and support for day-to-day care — for patients and their families.

Children in hospital

If your child is hospitalised, we will pay for their guardian (parent, relative or an individual of your choice) to stay with them overnight. We will pay a maximum daily limit of 45 Euros for room costs directly to the hospital. If your child is under the age of seven, no application is necessary.

Customer magazine

Every quarter you will receive a free copy of our customer magazine, which is always jam-packed with the latest health information, healthy lifestyle suggestions, as well as leisure tips and trends.

D

Disease management programme (DMP)

BKK MedPlus treatment programmes are special healthcare packages that ensure chronically ill patients receive the best possible treatment. These disease management programmes are tailored according to the patient’s health at the time.

Depression

Frequent fatigue, listlessness or sadness can be symptoms of depression. Our first point of call is to offer a self-test and online support, both of which are completely anonymous.

Doc around the clock

Qualified healthcare professionals are here for you 365 days a year, 24 hours a day. Get answers to all of your medical questions no matter what the time is.

Helpline for medical and medicine queries: 0800 / 589 11 57

Helpline for family medical queries: 0800 / 664 95 77

E

Electronic health record

The electronic health record is your own specially protected online area at www.bkkpfalz.de under 'Service & Information'. Here you can find information on useful products and services.

F

Family insurance cover

Why not insure all the family with BKK Pfalz? When ever possible, we will insure them on your health insurance plan at no extra cost. More information can be found here.

Finding a doctor

If there is no doctor near you, we will help you to find one and make you an appointment.

Free dentures

Routine dental care including dentures free of charge at participating dentists.

H

Health care centred around your GP

In many German states, you can opt to receive your healthcare in the GP-centred model. This means that your GP will oversee all stages of your treatment to avoid repeating examinations, having multiple prescriptions or incorrect medication.

Health finder

Are you about to receive treatment or are you scheduled for surgery? Perhaps you are looking for a suitable doctor. Or perhaps you need help choosing a nursing service. Our online health finder is there to answer your questions at any time of the day or night.

Health+ online shop

Health-related products, offers and services can be found in our service provider online shop with preferential prices for BKK Pfalz members.

Home help

If you are no longer able to manage in your home on your own because of illness, BKK Pfalz will grant you household assistance. This applies even if you do not have a child under the age of 12 living with you or if you already have home nursing care.

Homeopathy

With your health insurance card, your homeopathy consultations, patient history taking (during the first and subsequent appointment), homeopathic analysis and remedy selection are all free of charge. For these costs to be covered, you must select a homeopath who is part of our homeopathy scheme.

Hospital

Our expert care representatives are on hand to offer you help and advice. We aim to provide optimal care, improved outpatient aftercare and smooth transition to rehabilitation.

 

M

Medication shop

You can buy your medication from our mail-order chemist, ‘Sanicare’. They process your order efficiently and send it out to you free of charge. As a BKK Pfalz member, you even get special discounts.

N

Newsletter

Keep up to date on healthcare issues and the latest in social security (in German).

O

Online forms on our website

To simplify the application process and give you easy access to information, we have created a number of online forms (in German).

P

Patient receipt

Have you ever wanted to know how much BKK Pfalz pays your doctor or the hospital after your treatment? Have you ever wondered how much the pharmacy gets for your medication? To read our cost overview, ask us  for your personal patient receipt.

Preventive health care

We will pay in full for all of the important check-ups for you and your family to keep you fit and healthy.

Preventative programmes

Annual entitlement of up to €300 each year for preventative programmes, such as back therapy training, aquajogging and nutritional counseling courses.

Professional dental treatment

Professional teeth cleaning: Annual entitlement of 50 euros for professional teeth cleaning at a dentist of your choice.

R

Reminder service for preventive medical check-ups

At BKK Pfalz, prevention is a priority. We will remind you and your family of all of your important appointments. Simply register here. (in German)

 

S

Sick pay

BKK Pfalz will support you financially if you are unable to work for an extended period of time. To be covered for this, you must include ‘Sick pay’ on the insurance you take out with us.

Spa treatments and rehabilitation

We will pay a maximum daily limit of 13 Euros for accommodation and meals during outpatient preventive treatments (spa therapy). We also offer a daily allowance of €21 for spa treatments for chronically ill children.

 

 

V

Vaccinations

The BKK Pfalz will pay a maximum amount of 150 Euro a year for all vaccinations against contagious diseases that are recommended by the Vaccine Committee of the Robert Koch Institute. That includes vaccinations for your holidays that are recommended by the Federal Foreign Office.